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Booking Terms & Conditions

Download our bookings T&C's- if you have an upcoming booking with us, please also share this page with your suppliers.

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(c) Patina Photo 2023

Inclusions/Exclusions

Standard booking hire includes the use of the main hall, it excludes the use of the kitchen, fridge space, prep or storage space. This can all be included by upgrading your booking. 

The cost to replace or repair breakages and damage to our space, the fixtures, fittings by you our your guests will be the hirer's expense.

Payment Schedule

An initial payment of 50% of the booking fee is required to secure your booking. 10% of this booking fee is non-refundable at the time of booking. Please note, no bookings are confirmed until payment has been received.

A second payment of the remaining balance is due four (4) weeks prior to the event date. Bar tabs or any further expenses incurred on the day of your event are to be settled by Credit Card/EFTPOS payment on the day.

Booking Terms & Conditions

Cancellations or changes to the date or time of your booking will incur the following fees:

  • All refunds will incur a 10% bank and administration fee

  • Retention of fifty percent (50 %) of the deposit fee if less than six (6) months but more than ninety (90) days prior to the event

  • Retention of one hundred percent (100%) of the deposit fee if less than ninety (90) days prior to the event

  • Retention of the entire venue hire fee if less than thirty (30) days prior to the event

  • If we have engaged any external suppliers for your event, you will be subject to their cancellation fees & conditions

  • A second payment of the remaining balance is due four (4) weeks prior to the event date.

  • Bar tabs or any further expenses incurred on the day of your event are to be settled by Credit Card/EFTPOS payment on the day

  • Reservations are taken on a first-come, first-served basis. We will book your date upon receipt of your Deposit.

 

CHANGE POLICY

In the event the Customer requests to change the date of the event or Wedding, every effort will be made by Whisky & Wood to transfer reservations to support the new date, the below terms apply.

  • 100% of the deposit will be forfeit within 7 days of the booking

  • 50% of the deposit will be forfeit within 30 days of the booking

  • 100% of any expenses related to external suppliers for the booking including but not limited to catering, performers, equipment, printing etc.

  • Any expenses including but not limited to deposits and fees that are non-refundable and non-transferable are the sole responsibility of the Customer

  • The Customer further understands that last minute changes can impact the quality of the event and that Whisky & Wood is not responsible for these compromises in quality

 

CANCELLATION POLICY

In the event the Customer cancels the event, the following applies:

  • All cancellations incur a minimum of a 10% transaction fee to cover bank and administration fees

  • In the event the Customer cancels their booking less than six (6) months but more than three (3) months prior to the event, the Customer shall forfeit to Whisky & Wood fifty percent (50 %) of the deposit fee

  • In the event the Customer cancels their booking less than three (3) months prior to the event, the Customer shall forfeit to Whisky & Wood the entire deposit fee

  • In the event the Customer cancels their booking less than one (1) month prior to the event, the Customer shall forfeit to Whisky & Wood the entire venue hire fee

  • If we have engaged any external suppliers for your event, their cancellation fees and conditions shall also apply

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